Reference number: 2025009
Job status: In-progress
Job category: Local Position
Duty station: Nairobi, Kenya
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CIFOR-ICRAF
The Center for International Forestry Research (CIFOR) and World Agroforestry (ICRAF) envision a more equitable world where trees in all landscapes, from drylands to the humid tropics, enhance the environment and well-being for all. CIFOR and ICRAF are non-profit science institutions that build and apply evidence to today’s most pressing challenges, including energy insecurity and the climate and biodiversity crises. Over a combined total of 65 years, we have built vast knowledge on forests and trees outside of forests in agricultural landscapes (agroforestry). Using a multidisciplinary approach, we seek to improve lives and to protect and restore ecosystems. Our work focuses on innovative research, partnering for impact, and engaging with stakeholders on policies and practices to benefit people and the planet. Founded in 1993 and 1978, CIFOR and ICRAF are members of CGIAR, a global research partnership for a food secure future dedicated to reducing poverty, enhancing food and nutrition security, and improving natural resources.
IT support Officer - CIMMYT
Overview
To ensure efficient IT system operations by providing technical support and resolving user issues.
Duties and responsibilities
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- Provide first-level technical support
to resolve IT hardware and software issues for users
- Document and manage IT service
tickets, ensuring timely resolution and user satisfaction
- Train end-users on IT systems, tools,
and security best practices
- Assist in managing IT inventory and
ensuring compliance with organizational policies.
Requirements
- Bachelor’s degree in computer science, Information Technology, or a
related field (or equivalent experience).
- Relevant certifications such as CompTIA A+, Microsoft Certified IT
Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT
Support Professional Certification are appreciated.
- At least 4 years of experience in IT support or a related field.
- Experience in diagnosing and resolving escalated problems in response to
IT users reported incidents.
- Experience in monitoring and troubleshooting network connectivity and
resolving network problems.
- Familiarity with institutional information technology support policies
and procedures
Education, knowledge and experience
•Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
•Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT Support Professional Certification are appreciated.
•At least 4 years of experience in IT support or a related field.
•Experience in diagnosing and resolving escalated problems in response to IT users reported incidents.
•Experience in monitoring and troubleshooting network connectivity and resolving network problems.
•Familiarity with institutional information technology support policies and procedures
Terms and conditions
•This is a Locally Recruited Staff (LRS) position and on competitive remuneration in local currency, commensurate with skills and experience.
•The appointment will be for two (2) years, including a six-month probationary period, with the possibility of extension contingent on performance, continued relevance of the position and available resources.
•The duty station will be in Nairobi, Kenya.
Application process
The application deadline is 30 Jan 2025
We will acknowledge all applications, but will contact only short-listed candidates.
